Privacy Policy

Effective Date: March 30, 2020

 

Resonance Systems, Inc. is committed to protecting the privacy and security of our customers, partners, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our websites, software platforms (including Rmonix™), products, services, or communications.

We may collect the following categories of information:

a. Information You Provide Directly:

- Name, title, company, and contact details (email, phone, address)

- Account login credentials

- Technical or diagnostic data voluntarily submitted

- Support inquiries and communication records

b. Information Collected Automatically:

- Device and usage data (IP address, browser type, operating system)

- Cookies and tracking data (see Section 6)

- Log files, software interactions, and performance metrics

c. Third-Party Sources:

We may receive information from your employer, service providers, trade show interactions, or public sources.

We use your information to:

- Provide and maintain our products and services

- Respond to support requests or inquiries

- Deliver product updates, technical alerts, and marketing communications

- Improve our software and hardware offerings

- Ensure compliance with legal and regulatory obligations

We do not sell your personal information. We may share it in the following cases:

- With Service Providers: Such as hosting, analytics, or CRM vendors under strict confidentiality obligations.

- With Your Consent: For referrals or joint development with partners.

- Legal Obligations: When required by law, regulation, or legal process.

- Corporate Events: In the event of a merger, acquisition, or sale of assets.

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. Diagnostic and machine performance data may be anonymized and retained for analytics and benchmarking.

Depending on your jurisdiction, you may have rights to:

- Access or correct your personal data

- Request deletion of your data

- Opt out of marketing communications

- Restrict or object to certain data uses

To exercise your rights, contact us at support@resonance.systems.

We use cookies and similar technologies to:

- Analyze site traffic and usage patterns

- Provide user authentication

- Remember preferences and settings

You can manage cookie settings through your browser or device preferences.

We implement administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we continuously work to protect your data against unauthorized access, use, or disclosure.

Our systems are hosted in the United States. By using our services, you consent to the transfer of your data to the U.S. and other jurisdictions as necessary.

We may update this policy from time to time. We’ll notify you of any material changes through our website or direct communication.

For questions or concerns about this Privacy Policy, please contact us at:

Resonance Systems, Inc.

6900 Office Park Circle

Knoxville, TN 37909

Email: support@resonance.systems

Phone: 865-248-2453